Your satisfaction is the most important thing to us at Piper Cleo. If you are not 100% satisfied with your purchase for any reason, you are welcome to return the merchandise for a refund or exchange within 30 days of the original postmarked delivery date. Simply repackage the items in a box or padded envelope. Include your order details, and refund/exchange request in with the return, and ship to:
Piper Cleo - Returns Department
3245 Palm Center Dr
Las Vegas, NV 89103
Return shipping is the responsibility of the customer. However, we will send out the exchange at no additional cost. Please note, we do not charge shipping on our orders. However, if the order is returned for a refund a $3.99 shipping and handling fee will be deducted from the original amount paid.
Exchanges and reships do not alter the date used when calculating the 30 day return period.
Special note on orders with special discounts:
If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold , we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.
If your purchase entitled you to a discount based on the total of your order, and your returns drop the total of your order below the discount threshold, you will be charged for the difference.
If you received a discount based on quantity purchased, and are returning for a refund, your refund will be adjusted based on quantity kept.
Orders over $200 may be subject to a 20% restocking fee.